by axxxm
1/October/2024 in Kraków
Came to a cafe (called Tociekawa)
Ordered a latte
"I will bring to your table"
Sit down & Waiting for 20 min
I went to a counter
& asked a female Polish barista
"Excuse me, I ordered a latte like 20 min ago, but didn't get it"
........A couple of minute later,
I felt embarrassed about this attitude of mine
That moment
I didn't have an enough space in my mind
I completely lost a slight smile on my face
And instead,
my face was showing slight frustration
That moment
I definitely acted like "the customer" who thinks he can claim whatever he wants, just because he pays money
And, despite being in Poland
I was even comparing it to Japan
as in
".........If it's in Japan, they say 'I'm sorry ' before anything else. And then, start making a latte. But this woman in front of me said nothing. She said only 'Latte, medium size, normal milk? ' to make sure, and now making a latte"
".........Why am I thinking about Japan? I do know culture is different. I do know here is not Japan........."
A couple of minute later,
a latte was ready
Another female barista came & said
"I'm very very sorry for this"
with an apologetic face
And the barista in the counter gave me a card, saying
"You can get a free drink next time"
What I'd actually wanted was just one simple word;
"Oh sorry"
Yet, they gave me more apology as well as the card in the end
In this moment
a sharp embarrassment ran in my body
And as if hiding this shameful feeling,
I smiled & said
"Oh......., Thank you very much"
This smile of me was a result of
being a little overwhelmed by their attitude & service
This was a little life lesson about
how quickly a tiny bad feeling can stole a tiny smile from one's face
&
how difficult to be cheerful all the time
&
how easily one's positivity can overwhelm & overwrite other's negativity